REFUND POLICY

A legal disclaimer

All our fridges come with a 5 year in home warranty with guarantees that cannot be excluded under the  Law (excludes the law which have a 2 year replacement warranty).

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All Little Cave Wine Fridges come with a 1 year in home warranty with guarantees that cannot be excluded under the U.S.A Consumer Law.

Refund Policy - the basics

A Return Authority (RA) will need to be issued from Grand Cru prior to any goods being shipped. 

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Please do not attempt to send goods without the RA as they will be rejected at the warehouse and returned to you at your own cost.

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You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the issue does not amount to a major failure.

What to include in the Refund Policy

A major failure is when the item:

• has a problem that would have stopped you from buying the item if you had known about it

• is unsafe;

• is significantly different from the sample, image or description;

• does not do what we said it would, or what you asked for and cannot be easily fixed.

If the failure is not major, we will either replace the item or repair it within a reasonable time frame.